Social media presence has become a must for all businesses and brands, in this digital century. Today, billions of people are using social media platforms for interactions worldwide. That’s why it’s a great medium for brands to reach their target audience through different social media channels.

With each passing day, the social media industry is rising and it’s not going to fade away anytime soon. So, all brands need to make the most of these online platforms to grow their business in an inexpensive and extremely effective way.

Here are the five main reasons why businesses need to consider social medial for online growth.

1. It’s Free!

First of all, the major benefit of social media platforms is that they all are free of cost. Be it Facebook, Twitter, or Instagram, you can make your business account on these channels free of cost. However, for taking your promotions to next level, you need to pay a certain amount for ad campaigns. But those are not that expensive as the print media or TV advertisements. Therefore, it

2. Social Media Improves Online Presence

If your target customers don’t know about your brand, they certainly cannot invest in your services or products. So, having a strong presence on digital medial is important. After all, this will improve your online visibility and also increase the chances of your brand’s reach.

Today, many buyers research certain brands or products online. But besides having a website, they also want to a brand’s activities on their online platforms, like Instagram, Facebook, etc. These channels are important for brands to build customers’ trust with authenticity. Therefore, it is crucial to be active on these online channels.

3. Social Media Attracts Potential Customers

Another major benefit of social media for brands is that it helps in attracting potential customers. If your audience is using Instagram and Facebook, you have to focus more on these platforms. So, don’t waste time on other platforms, where your audience is less likely to be.

On the active online channels, you have to share informative posts, brand events, etc. This will keep the audience engaged and entertained. Meanwhile, your business will be more relevant to them. Also, use hashtags and geotags while posting something on social medial channels. This will help your content to reach your target audience.

4. Enables You To Get Genuine Feedback

All thanks to online media channels, brands can easily gain feedback from potential and existing customers. With different tools on these channels, you can easily ask for a poll or questions to your audience. For instance, you can ask questions through stories via poll or voting. This feedback will help your brand to improve its service and become more relevant and engaging to the customers.

You can also interact with customers who give negative comments or reviews. You can say sorry to them for the inconvenience and ask them about the ways they would like your product or service. This will make your customers feel important – as they’ll think that their opinion matters to you. Also, try to fix the issue as soon as possible so that they know that you take immediate actions as per the customers’ demands. This is how they will feel more cared for.

In case of negative comments, do look for some ways to compensate the customers for the trouble or bad experience. This will help them to strengthen their trust in your company. Meanwhile, they will be more attracted to be your loyal customer if they feel your work as per their feedback.

5. Great Marketing Tool

You can make use of the paid advertising tool on different social medial channels. This will help your business to gain the attention of more customers across the globe. These online ads are important for both small and big brands to increase their brand awareness. Plus, it helps in increasing their website traffic, revenue, sales, and also generates more leads.

These channels also help you target certain audiences, as per demographics or locations. It means that the ads will get noticed by prospective customers who want to buy your products. The best part about these online ads is that they bring you immediate results within a few days or weeks.


Social media was initially the medium to interact with friends and family. But now this is a major marketing platform for various businesses and brands. As you can guess from the article, today brands and businesses cannot afford to stay away from different digital media channels. If they don’t make the most of these platforms, they will miss out big time on their business, sales, and brand recognition. Therefore, do consider these channels seriously for your business growth.

If you need any help related to digital marketing on social medial platforms, contact Netgen for help!